Neža House was built out of love for Kranjska Gora and all that it has to offer. In developing our service, our priority was to offer our guests all they need for a relaxing and perfect holiday. We are aware that every guest is unique, which is why we provide an additional range of personalized services. On the website you can find more about additional services available in our house for an extra charge, and for any other service we may not have thought of, our staff will be there to help you at any time during your stay with us.
You can ask for details about our additional services when you make your reservation; all the relevant information will also be available to you during your stay with us.
Upon reservation´s confirmation for bookings in spring, summer and autumn it´s needed to insure it with the deposit, which is equal to 30% of apartment´s rental total price. For bookings in winter it´s needed to insure it with the deposit, which is equal to 50% of rental total price. During the period from 26.12.2020 till 03.01.2021 and during FIS World Cup Finals in skiflying in Planica 50% prepayment has to be paid upon confirmation and the second half at least 60 days before arrival.
The amount can be transfered on our foreign bank account of company VITRANC d.o.o., Godič 25, SI-1242 Stahovica, opened at BANKA INTESA SANPAOLO, d.d., Koper, IBAN: SI56 1010 0005 0281 691, SWIFT: BAKOSI2X or paid by charging a valid credit card. In that case please communicate us the following details: credit card type, holder´s name and surname, card´s number and its validity.
Reservation is confirmed from our side only after the receipt of the deposit or after successfull charging of the credit card in our favor for the deposit value.
2. Arrivals and departures:
On arrival day your apartment can be occupied from at 2 p.m. on and must be vacated by 10 a.m. on the day of departure.
In case the guest would like to arrive earlier or leave later, the apartment may also be occupied earlier or vacated later by making prior arrangements with the reception.
3. Reservation cancellation conditions:
If a guest needs the apartment later than agreed, doesn’t need it at all or vacates it earlier, the following cancellation terms and conditions shall be applied:
Deposits paid for reservations between 26.12.2020 and 03.01.2021 and during FIS Ski Flying World Cup Finals in Planica we´ll restituite the deposit only in case of cancellation at least 60 days before arrival. In any case we keep the right to charge you for the administrative costs caused by cancellation.
4. Payment means:
Cash, debit cards (Maestro), credit cards (Mastercard/Eurocard, Visa, Dinners), transfer on our foreign bank account before departure.